FOUR STEPS TO AN APOLOGY

Four Steps of a Powerful Apology:

1. Here’s what I did.
(Be specific.)

2. Here’s how I hurt you… is there more?
(Now listen.)

3. I’m sorry for…
(Name what you did specifically and how it hurt the person.)

4. Would you forgive me?
(Maybe it’s not today. But I am asking for your forgiveness.)